> ## Documentation Index
> Fetch the complete documentation index at: https://api-reference.scale.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Customer Support

> Customer Support Availability Support is available during our normal business hours: 9:00 AM - 5:00 PM Pacific Time Monday-Friday with the exception of major US holidays. Contacting Support For Pro and Nucleus Customers:

# Customer Support

## **Availability**

Support is available during our normal business hours: 9:00 AM - 5:00 PM Pacific Time Monday-Friday with the exception of major US holidays.

## **Contacting Support**

**For Pro and Nucleus Customers:** You can contact your Engagement Manager or Field Engineer for support on any quality / technical issues and they will help triage / connect you to the appropriate team for help.

**For Customers interested in learning more about Scale:** Please contact **[sales@scale.com](mailto:sales@scale.com)** for more information!